- Order payment with cash on delivery (paid only with cash to the courier). Cash on delivery payment is available only for orders delivered within Greece, and there is an extra charge of 3€.
Order payment directly through the customer’s PayPal Account. Paypal’s electronic payment system is one of the most secure electronic payment system worldwide, with the highest security certifications.
In rare cases, some Paypal statements show up as incomplete in our order management system, even though payment is complete in Paypal. To avoid delays, please, ensure that you have received an email confirmation of your order from Byzantine Heritage shortly after the payment. If you do not, please contact us to check payment and proceed with your order.
- Bank Deposit / Money Order
Order payment by bank deposit transfer or money order to our account in Piraeus Bank in Greece.
Please note that for Bank Deposit and Money Order payments, deposit / transfer fees (if any) must paid by the customer.
To ensure faster service, please use your Name and Order Number (received via email) in the bank transfer / money order comments or notes. Your order will ship when the deposit / transfer is confirmed.
After payment with bank deposit / money order, please send the deposit / order receipt to us via e-mail to firstname.lastname@example.org .
The bank account details where you can pay for your order are shown in the last page of your order.
Our e-shop Byzantine Heritage ships client orders to the addresses requested, via international airmail.
Please note that it is essential to provide the correct shipping address and contact details ( email, address and telephone) for communication with our customer care and the shipping services. Byzantine Heritage is not responsible for any details, misdeliveries, returns, or any costs or inconvenience arising from incorrect or incomplete shipping address or contact details.
An order is shipped from Byzantine Heritage on the business day that it is complete, which is when:
- It has been paid in full ( except when Cash On Delivery payment is chosen))
- All products in the order are available in our store for shipping.
Delivery time and shipping rates depend on the total cost of your order, the package weight, the country of the recipient and the payment type ( for orders within Greece). For international orders the delivery time can take up to 10-12 business days.
Shipping in Greece
For orders OVER 40 € the shipping is free, regardless the way of paying.
For orders LESS than 40 € the shipping costs 3 €, regardless the way of paying.
Order delivery is the responsibility of the courier service and usually occurs within 1-2 business days from the shipping date. In distant / remote areas or islands, delivery time can take up to 3-4 business days.
When an order is shipped, our customer service sends customers a shipment email which includes a shipment tracking number, so that they can track the shipment via the courier service we use.
Please note that if the delivery address is considered remote by the courier service ( i.g. it is in rural areas, not close to a city), it may not deliver the package to the final address, but notify you to pick up the package from one of its pick-up points.
International Shipping ( EU & Other Countries)
Byzantine Heritage ships products to all European countries and to the most countries worldwide.
International shipping costs depend on the WEIGHT of the package, the destination COUNTRY and the service chosen.
In the last step of your purchase, after you have chosen the shipment company you prefer and your country, the shipping charges will be calculated automatically.
After we sent your purchase , we will send you via e-mail the tracking number of your order. With this number you can track your order through the official website of the courier company.
For purchases via ELTA you can visit the website: https://www.elta-courier.gr/search?lang=en
The international Shipping we offer commences through the services of ELTA wherever they are available.
ELTA, International Post is an economic shipment way. Purchases are sent registered to the name of the receiver. The medium time of delivery is 10 days. ELTA does not provide insurance in the case the purchase is lost. Our is not either responsible for purchases lost at post offices abroad of Greece and we do not refund lost purchases, especially when the Tracking Number confirms that the order has left from Greek post offices.